Rediscover Physio

Privacy Policy

Rediscover Physio is dedicated to providing a personalised and friendly experience to our patients, clients, and employees. We are committed to respecting your privacy and adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. This Privacy Policy outlines:

  1. Information We Collect:
    We collect various personal information about our patients, clients, suppliers, and prospective clients, including but not limited to:

    • Name, date of birth, address, email, and contact numbers
    • Family or key contact information
    • Health fund details
    • Government identifiers (e.g., Medicare number, DVA number)
    • Health-related information (symptoms, medical history, diagnosis, treatment decisions, specialist reports, test results, prescriptions, healthcare identifier, etc.)
    • Occupation, employer, lifestyle, and hobbies
  2. How We Collect and Hold Your Information:
    We collect personal information through various methods, such as:

    • Directly from you (e.g., new patient form, face-to-face, phone, online forms)
    • Third parties (e.g., government agencies, health insurers, medical professionals)
    • Over-the-counter or online product purchases
  3. Why We Collect and Use This Information:
    We collect information to provide healthcare services, for administrative purposes, billing, quality assurance, direct marketing, research, compliance with regulations, and more.

  4. Sharing Information with Others:
    We may share personal information with third parties, including health professionals, government bodies, insurers, and service providers, for purposes such as legal compliance, healthcare coordination, insurance claims, and improving our services. We do not sell personal information.

  5. Keeping Your Information Safe:
    We implement security measures to protect personal information, and employees are bound by confidentiality agreements. We take steps to ensure third parties comply with privacy laws.

  6. Accessing and Updating Your Information:
    Patients can request access to their information, and we strive to keep it accurate and up-to-date. If you believe your information is incorrect, please inform us in writing.

  7. Treatment Anonymously or Using a Pseudonym:
    Where lawful and practical, patients can receive treatment anonymously or using a pseudonym.

  8. Privacy Concerns:
    If you have concerns about privacy, please inform us in writing. We will investigate and provide a written response within 30 days. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact Details:
T: 0420 474 447

For privacy complaints:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218 Sydney, New South Wales 2001
Website: OAIC Privacy Complaints

This policy is effective immediately and any changes will be announced on our website. For questions or concerns, email Your personal information will only be used as outlined in this policy.